Team Leader Outbound Call Centre - click for details
|
General Information
|
|
Job title:
|
Team Leader: Outbound Call Centre
|
|
Purpose:
|
To promote proactive client service thus ensuring client retention and subsequent growth.
To manage a team of call centre agents within the outbound call centre environment and its operational duties and to report back to the Call Centre Manager timeously.
|
|
Primary duties and responsibilities:
|
Staff management to encapsulate performance development, training requirements and other ad hoc administrative requirements.
Data management ensuring accurate logging of statistics and reporting.
To serve as a coach and mentor to other agents.
|
|
Hierarchy:
(reporting relationships)
|
Call centre Manager
Customer Services Manager
|
|
Interdependencies:
|
Upstream: Clients; Management
Downstream: Call Centre Agents; other internal business units
|
|
Job grade:
|
C3
|
* On occasion, there may be exposure to other job assignments either directly or indirectly related to the current position. This is in support of the learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Policy, strategy and planning decisions
Often in face of uncertainty, many unknowns.
 Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy execution decisions
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
X
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
Matric a requirement
Tertiary education ie a Call Centre Diploma or similar will be an added advantage
Sales Diloma Certificate an added advantage.
|
|
Experience:
|
At least 1 year in a call centre environment.
Telesales experience a must
Previous team leader / leadership experience advantageous.
Experience as a 2nd level support agent an added advantage
|
|
Other:
|
Location:
|
Midrand
|
|
Travelling:
|
May be needed from time to time
|
|
Office hours:
|
08:00 – 17:00
|
|
Other:
|
May be expected to work extra hours to meet deadlines
|
Job Competencies
|
|
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction Makes sincere attempts to know customer needs
|
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
|
Learner
|
Mastery
|
|
|
Problem solving ability
|
1
|
2
|
3
|
4
|
|
|
Knowledge of Switch products and tools
|
1
|
2
|
3
|
4
|
|
|
Accuracy and attention to detail
|
1
|
2
|
3
|
4
|
|
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
|
Learner
|
Mastery
|
|
|
Communication skills
|
1
|
2
|
3
|
4
|
|
|
Conflict management ability
|
1
|
2
|
3
|
4
|
|
|
Resilient to stress and pressure
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
Midrand |
Junior Software Tester - click for details
|
General Information
|
|
Job title:
|
IT Development: Junior Software Tester
|
|
Purpose:
|
To effectively test the company’s products and to maintain them against industry standards and client requirements.
|
|
Primary duties and responsibilities*:
|
To achieve operational objectives for the development department
To keep abreast of technology development and ensure appropriate technology is used by the company.
To ensure quality standards are complied with in line with the business requirements.
To deliver quality solutions & amendments that meets the business requirements and is in line with the companies/clients IT guidelines.
To ensure maximum service deliverables so that clients’ needs and response are met timeously
|
|
Hierarchy:
(reporting relationships)
|
IT Development Manager/ IT Test Team leader
|
|
Interdependencies:
|
Upstream: Management; internal clients
Downstream: All internal Business Units; Management
|
|
Job grade:
|
Patterson C Band (lower)
|
* This is a guideline to your responsibilities. On occasion, there may be a requirement to expose you to other job assignments either directly or indirectly related to the current position. This will be in support of your learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
 Strategy and planningOften in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy and execution
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
x
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
· Test Training beneficial
· IT qualification / training beneficial
|
|
Key Experience / Skills
|
2 years plus experience covering:
· Test case execution
· Defect Management
· Must have basic knowledge of computers
· Must have working knowledge of different Windows operating systems
· SDLC knowledge
· Methodical and creative
· Effective communicator
· Motivated, Passionate and Positive
|
|
Other:
|
Location:
|
Midrand
|
|
Travelling:
|
No
|
|
Office hours:
|
As stipulated in the contract
|
|
Other:
|
Structured Approach
|
Technologies & tools:
|
Usability testing
Functional testing
Regression testing
PL SQL / SQL (Write and execute basic select statements, update tables and join tables)
Advantageous:
HP QC 10
HP ALM 11
Unix scripting
Load/Stress testing
|
|
Database:
|
Oracle 10/11g
|
|
Team:
|
|
|
General:
|
|
Job Competencies
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction
o Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Industry knowledge
|
1
|
2
|
3
|
4
|
|
Business Acumen
|
1
|
2
|
3
|
4
|
|
Negotiation skills
|
1
|
2
|
3
|
4
|
|
Analytical ability
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Responsibility and ownership
|
1
|
2
|
3
|
4
|
|
Communication skills
|
1
|
2
|
3
|
4
|
|
Self-starter
|
1
|
2
|
3
|
4
|
|
Problem solver
|
1
|
2
|
3
|
4
|
|
Attention to detail
|
1
|
2
|
3
|
4
|
|
Midrand |
Med-e-Mass Call Centre Agent - click for details
|
General Information
|
|
Job title:
|
Call Centre Agent
|
|
Purpose:
|
To service both the internal and external clients in an efficient and professional manner by promoting the company’s image, products and services. Will also serve as a coach and mentor to team members.
|
|
Primary duties and responsibilities:
|
Provide first line of support, for general and technical queries. Project a professional company image through phone interaction.
|
|
Hierarchy:
(reporting relationships)
|
Direct reporting to NCC Manager
|
|
Interdependencies:
|
Upstream: Management; clients; business units
Downstream: Staff; business units
|
|
Job grade:
|
Paterson band C
|
* On occasion, there may be exposure you to job assignments either directly or indirectly
related to the current position. This is in support of the learning and development
growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Policy, strategy and planning decisions
Often in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy execution decisions
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
X
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
Technical qualification in IT or an operations field desired.
Industry knowledge i.e. Healthcare/IT knowledge desired
Communications ability, orally, and in writing
|
|
Experience:
|
Strong background in computer hardware and software support.
1-2 year experience at a medical practice / medical fund or in a support function with a software company.
|
|
Other
|
Location
|
Midrand
|
|
Travelling
|
Occasionally
|
|
Office Hours
|
08:00 to 17:00 Mondays to Fridays
|
|
Other
|
Overtime
|
JobCompetencies
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
|
Mastery
|
|
Business Acumen
|
1
|
2
|
3
|
4
|
|
Negotiation Skills
|
1
|
2
|
3
|
4
|
|
Business Writing Skills
|
1
|
2
|
3
|
4
|
|
Decision making skills
|
1
|
2
|
3
|
4
|
|
|
People management
|
1
|
2
|
3
|
4
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
|
Mastery
|
|
Self-motivated and have a strong attention to detail
|
1
|
2
|
3
|
4
|
|
Effective communication techniques
|
1
|
2
|
3
|
4
|
|
Ability to work to non negotiable deadlines and standards
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
|
Midrand |
Inboud Call Centre Agent - click for details
|
General Information
|
|
Job title:
|
Call Centre Agent (Level 1 Support)
|
|
Purpose:
|
Working as part of the Call Centre team, delivering customer service to internal and external clients.
|
|
Primary duties and responsibilities:
|
Is a first level point of contact for the entire customer base. Agent will be working closely in a team environment assisting clients telephonically or remotely on the different Switch systems.
Ensures that support calls are handled efficiently and professionally.
|
|
Hierarchy:
(reporting relationships)
|
Customer Services Manager
Escalation Supervisor
|
|
Interdependencies:
|
Upstream:
Clients
Customer Services Manager
Escalation Supervisor
CLO Manager
Senior Call Centre Agents
Downstream:
Call Centre Agents
Senior Call Centre Agents
CLO’s
KAM’s
|
|
Job grade:
|
Patterson C Level
|
* On occasion, there may be exposure to other job assignments either directly or indirectly related to the current position. This is in support of the learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Policy, strategy and planning decisions
Often in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy execution decisions
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
X
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
Call Centre Certificate/Diploma (or similar) an advantage.
A+,N+ or MCSE certificate an advantage.
|
|
Experience:
|
At least 1 year experience in a call centre environment.
Medical claims experience an advantage.
Technical experience an advantage.
|
|
Other:
|
Location:
|
Midrand
|
|
Travelling:
|
May be needed from time to time
|
|
Office hours:
|
08:00 – 17:00
|
|
Other:
|
May be expected to work extra hours to meet deadlines
|
Job Competencies
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Good troubleshooting skills
|
1
|
2
|
3
|
4
|
|
Time Management & meeting deadlines
|
1
|
2
|
3
|
4
|
|
Function well in a team environment
|
1
|
2
|
3
|
4
|
|
Knowledge of Switch products and tools
|
1
|
2
|
3
|
4
|
|
Accuracy and attention to detail
|
1
|
2
|
3
|
4
|
|
|
Work unsupervised
|
1
|
2
|
3
|
4
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Communication skills
|
1
|
2
|
3
|
4
|
|
Handling of irate clients
|
1
|
2
|
3
|
4
|
|
Concern for other members of the team
|
1
|
2
|
3
|
4
|
|
Work well under pressure
|
1
|
2
|
3
|
4
|
|
Midrand |
Sales Executive - click for details
|
General Information
|
|
Job title:
|
Sales Executive
|
|
Purpose:
|
To grow the business by selling products, service and value adds to clients.
To develop, build and maintain strong relationships with Med-e-Mass customer base and business partners.
Contribute to the growth and success of the business by meeting sales targets as prescribed per region.
|
|
Primary duties and responsibilities:
|
Account management including relationship management, contract negotiations and SLA management. Meeting and growing revenue goals from allocated accounts.
Business development including the management of client requirements from identification, initiation up to the implementation of the appropriate solution through the use of project management principles.
Thorough knowledge of all business processes (internal to Med-e-Mass and healthcare in general) with the ability to analyse and use business acumen to implement the most appropriate solutions for each client.
Fully accountable for area of responsibility.
Remains the primary contact for the corporate client/ trading partner
|
|
Hierarchy:
(reporting relationships)
|
Reports directly to the Regional Manager
|
|
Interdependencies:
|
Upstream: Clients, Management
Downstream: Other business units within the Group
|
|
Job grade:
|
Patterson C grade
|
* On occasion, there may be exposure to other job assignments either directly or indirectly related to the current position. This is in support of the learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Policy, strategy and planning decisions
Often in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy execution decisions
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
X
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
Matric
Sales/Marketing Diploma/Degree will be an added advantage
|
|
Experience:
|
Industry Experience
Minimum 3 years Sales/Account Management experience
|
|
Other:
|
Location:
|
KZN
|
|
Travelling:
|
Yes
|
|
Office hours:
|
8-5pm
|
|
Other:
|
|
JobCompetencies
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Negotiation skills
|
1
|
2
|
3
|
4
|
|
Business acumen
|
1
|
2
|
3
|
4
|
|
Communication skills
|
1
|
2
|
3
|
4
|
|
Good presentation skills
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Accountability and ownership
|
1
|
2
|
3
|
4
|
|
Foster and nurture effective client relationships; for both internal and external clients
|
1
|
2
|
3
|
4
|
|
Solution orientated problem solving ability
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Midrand |
Support Consultant - click for details
|
General Information
|
|
Job title:
|
Customer Support Consultant
|
|
Purpose:
|
To service the Med-e-Mass customer base and business partners whilst building and maintaining strong relationships ensuring client retention thus contributing to the growth and success of the business.
|
|
Primary duties and responsibilities:
|
Provides software related maintenance, diagnosis and repair services directly to customers on-site.
Technical problem resolutions for customer – internal or external, telephonically or via remote support.
|
|
Hierarchy:
(reporting relationships)
|
Regional Manager
|
|
Interdependencies:
|
Upstream: Client; Management; Business Units
Downstream: Business Units
|
|
Job grade:
|
C
|
* On occasion, there may be exposure to job assignments either directly or indirectly related to the current position. This is in support of the learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Policy, strategy and planning decisions
Often in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy execution decisions
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
X
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
Matric
Systematic, disciplined and analytical
Communications ability, orally, and in writing
Rapidly learn new technical information as required
A+ or MCSE and advantage
|
|
Experience:
|
Medical IT industry experience
It Software support experience
Basic hardware knowledge
Basic Windows and Networking skills
|
|
Other:
|
Location:
|
|
|
Travelling:
|
Must have own reliable vehicle
|
|
Office hours:
|
8 - 5
|
|
Other:
|
Overtime as dictated by client needs
|
Job Competencies
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
|
Mastery
|
|
Problem solving abilities
|
1
|
2
|
3
|
4
|
|
Professionalism
|
1
|
2
|
3
|
4
|
|
Ownership and accountability
|
1
|
2
|
3
|
4
|
|
Communication
|
1
|
2
|
3
|
4
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
|
Mastery
|
|
Interpersonal skills
|
1
|
2
|
3
|
4
|
|
Conflict management
|
1
|
2
|
3
|
4
|
|
Effective time management
|
1
|
2
|
3
|
4
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
Midrand |
Java UNIX Developer - click for details
|
General Information
|
|
Job title:
|
Developer: Java UNIX
|
|
Purpose:
|
To effectively investigate, develop and maintain the company’s products against industry standards and client requirements
|
|
Primary duties and responsibilities*:
|
To achieve operational objectives for the development department
To keep abreast of technology development and ensure appropriate technology is used by the company.
To ensure system design and architecture is optimal for the company’s strategy and objectives.
To deliver development solutions & amendments those meets the business requirements and are in line with the companies/clients IT guidelines.
To ensure maximum service deliverables so that clients’ needs and response are met timeously
|
|
Hierarchy:
(reporting relationships)
|
IT Development Manager
|
|
Interdependencies:
|
Upstream: Management; internal clients
Downstream: All internal Business Units; Management
|
|
Job grade:
|
Patterson C Band
|
* This is a guideline to your responsibilities. On occasion, there may be a requirement to expose you to other job assignments either directly or indirectly related to the current position. This will be in support of your learning and development growth plan.
|
Complexity and Impact of Decision-Making
|
Mark “x”
|
|
1
|
Strategy and planning
Often in face of uncertainty, many unknowns.
Impact on medium - to long term viability of the business.
|
|
|
2
|
Strategy and execution
Variables are manifold, often dubious.
Impact whole organisation i.r.o financial performance and image.
|
|
|
3
|
Interpretive decisions
Requires analysis of alternatives and options.
Impact on own unit and external.
|
X
|
|
4
|
Routine decisions
May require some analysis.
Impact on immediate colleagues and workflow.
|
|
|
5
|
Automatic decisions
Determined by job content/procedure.
Impact rarely beyond own job environment.
|
|
|
6
|
Defined decisions
Limited to instructed tasks.
Impact on own job environment only.
|
|
|
Job Requirements
|
|
Education and qualification:
|
An appropriate tertiary qualification in software development
|
|
Experience:
|
6 years plus experience covering:
· Appropriate industry experience
· Operational planning & execution
· IT development & IT infrastructure management in a software development environment
· Business analysis
|
|
Other:
|
Location:
|
Midrand
|
|
Travelling:
|
No
|
|
Office hours:
|
As stipulated in the contract
|
|
Other:
|
|
|
Technologies & tools:
|
Maven
CVS
Java 1.5 or higher
J2EE (Session Beans, Message Beans, JNDI)
Web Services
JUnit or similar unit testing framework
Hibernate
Oracle (jdbc)
UML
Networking (Sockets, NIO)
Multithreading and Concurrency
Advantageous:
Java 1.4 knowledge
Jboss
MyEclipse / Eclipse
Oracle Application Server
Oracle JDeveloper
Sun certification
|
|
Database:
|
|
|
Team:
|
|
|
General:
|
|
Job Competencies
|
|
|
|
Organisation / general
|
Competency
|
Key indicators
|
|
Achievement orientation:
(Concern for the end result and the successful completion of work and excellence)
|
o Acts pro-actively, with a concern for deadlines, quality and efficiency
o Takes ownership and accountability
o Makes extra effort to ensure successful completion of work
|
|
Service mentality:
(A drive to ensure customer satisfaction and build loyalty, externally as well as internally)
|
o Makes sincere attempts to know & understand customer needs
o Displays patience and empathy, even in conflict
o Follows up to check satisfaction
o Makes sincere attempts to know customer needs
|
|
Enthusiasm:
(A positive outlook, a belief in good outcomes for all concerned)
|
o Often volunteers a view of the good in every situation
o Displays determination to achieve a win-win solution
o Voice tone, body language and approach encourage others to do better Looks for the good in every situation
|
|
Team skills:
(A willingness and skill to collaborate with others, also across boundaries)
|
o Searches for the common purpose
o Encourages others to cooperate and make new contributions
o Helps the group to plan and organise
|
|
Energy and drive:
(A passion for a cause, show of commitment, activity and keen interest)
|
o Shows a concern for improvement and a meaningful outcome
o Often looks for tougher assignments
o Shows a commitment to own learning and growth
|
|
|
|
Functional / job-related
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Industry knowledge
|
1
|
2
|
3
|
4
|
|
Business Acumen
|
1
|
2
|
3
|
4
|
|
Business development
|
1
|
2
|
3
|
4
|
|
Negotiation skills
|
1
|
2
|
3
|
4
|
|
Project management
|
1
|
2
|
3
|
4
|
|
Leadership ability
|
1
|
2
|
3
|
4
|
|
Analytical ability
|
1
|
2
|
3
|
4
|
|
|
|
Other / soft skills
|
Competency
|
Proficiency required:
|
|
Learner
|
Mastery
|
|
Responsibility and ownership
|
1
|
2
|
3
|
4
|
|
Communication skills
|
1
|
2
|
3
|
4
|
|
Self-starter
|
1
|
2
|
3
|
4
|
|
Problem solver
|
1
|
2
|
3
|
4
|
|
Attention to detail
|
1
|
2
|
3
|
4
|
|
Midrand |
![[Careers]](images/CLICK-HERE.jpg)
