MediSwitch is a wholly-owned Bytes Healthcare Solutions subsidiary, and is the leading provider of electronic claims switching services in South Africa. The services offered include real-time and batch submission of medical claims and related transactions for the majority of medical service providers. Customers ranging from retail pharmacies through medical specialists, general practitioners and hospitals, use this service to deliver in excess of 8 million electronic healthcare transactions per month to all medical schemes in South Africa. MediSwitch boasts a replicated switching system with full redundancy from two separate installations, a first and still a unique service to the South African healthcare industry. This facility is a crucial piece of the reliability and business continuity required by an industry that is increasingly using on-line, real-time systems for its communications and information exchange requirements. The solutions offered by MediSwitch is equally of benefit to service providers and scheme administrators, all of whom have an interest in reducing administrative workload, streamlining business processes and decreasing the turn-around times for information and claims processing.
Additional services provided by MediSwitch include call centre and countrywide support (telephonic as well as on-site) for its customers as well as data warehousing to enable the supply of management reports. In addition to this, MediSwitch develops specific solutions to contracted doctor networks.